Create phone scripts and protocols for handling emergency pest control calls.
Develop an emergency response script for: Emergency Type: [wasp nest near entrance/wildlife in living space/severe infestation discovered/health emergency related] Caller Type: [homeowner/business owner/property manager] Service Area: [response time capabilities] After-Hours: [yes/no] Include: - Initial response and caller calming - Safety assessment questions - Triage protocol - Pricing communication - Dispatch procedures - Interim safety advice
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